#Crossover health celeste ortiz full
In addition, our leadership training curriculum is built around our core values and includes 40 full hours of training, parceled out into bite size modules. It’s like, “Here’s what ‘Be Fearless’ looks like when you’re selling, here’s what ‘Inspire Others’ looks like when you’re managing people, here is what ‘Be Authentic’ looks like when you are caring for our members. Because it’s written down, we are able to compare how people are doing based on this standard. We’ve created a Values Rubric that literally lays out manager type-by-manager type, to show people what “success looks like” at each level in the organization. But in order for the values to be real they have to be integrated into your people operating systems, so that’s what we’ve done.
Are you inspiring people? Are you fearless? Are you staying curious? This helps us look beyond just individual superstars to see who is also going to be a great team member, who is a great servant leader, and who is going to be able to lead people-these are all so critical, particularly in our team-based care environment.ĭo Crossover’s values resonate with people?
Are they a people leader? A senior leader? We created tools with these profiles that we embedded into our hiring and our performance reviews: 50% of our individual rating is based on skills, and the other 50% is based on how you live our values. We studied that and looked for the success profiles of individual contributors. How do you hire beyond just skills to build the culture? She also describes the company’s transitions during the pandemic and the bright future she sees for the company. In Part 2, she focuses on the power of culture and why team building is a superpower. To learn more, visit or /scanhealthplan or follow us on Twitter source can be found here.In Part 1 of our conversation with Celeste Ortiz, Chief People Officer at Crossover Health, we learned all about her background and how she came to the company. SCAN also offers education programs, community funding, volunteer opportunities and other community services throughout our California service area. Independence at Home, a SCAN community service, provides vitally needed services and support to seniors and their caregivers. Since its founding in 1977, SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent. SCAN Health Plan is one of the nation's largest not-for-profit Medicare Advantage plans, serving more than 200,000 members in California. Ortiz and Jones join an impressive roster of SCAN board members, who bring a wealth of corporate governance experience as well as a personal commitment to ensuring SCAN remains a leading Medicare Advantage plan and community resource for seniors and their caregivers. Earlier in his career, Jones spent nearly 10 years in finance, strategy, technology and operational roles at several Fortune 500 companies including Bank of America, Merrill Lynch, Johnson & Johnson and the Marsh & McLennan Companies. Product Operations team for seven of Google's technology products, overseeing technology engineers and operators scaling products from pre-launch to maturity, and serving hundreds of millions of users each day. In his current role, Jones heads the Americas Sales Development team for Google Cloud Americas, an organization of over 250 people, which includes the U.S., Canada and Latin America. Previously, he led the U.S. Prior roles include leadership positions at Medtronic, Johnson & Johnson and Pfizer Pharmaceuticals. Ortiz's passion for the healthcare industry motivates her to create strong cultures and build capabilities ahead of business growth. She specializes in organizational development, acquisition integration, talent management, diversity and inclusion, and change acceleration.
#Crossover health celeste ortiz professional
"As SCAN continues to enhance its approach to person-centered care, we believe Celeste and Brandon's professional backgrounds are ideally suited to help guide our efforts well into the future."Īs chief people officer at Crossover Health, Ortiz has over 20 years of human resources experience. Jones to the board, and my fellow board members and I look forward to leveraging their experience and insights to further our mission of helping seniors remain healthy and independent as they age," said Francesca Ruiz de Luzuriaga, SCAN board chair.
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